Kuala Lumpur, Malaysia – January 2, 2018 —
Maxx ‘N Go has celebrated several key milestones in 2017 and has introduced new policy goals for the coming year, centered on optimizing the client experience.
Car care assistant mobile app Maxx ‘N Go has announced a new focus for 2018: to deliver a comprehensive on-demand car care experience for all drivers. The mobile app, which helps people arrange a mobile oil change and car service for maximum convenience, has achieved several key milestones this year.
Next year, the team is committed to its mission of providing the best possible experience, with a renewed focus on delivering across key areas of development, identified through their new customer care call department.
Maxx ‘N Go on-demand car care services are highly loved by Malaysian drivers. Shown above, the professionally trained car servicing team from Maxx ‘N Go is servicing a customer’s car outside his house.
Their research, based on real customer insights collected, has identified several new elements to be included for 2018:
New Car Care Services. The app will include new services to cover breakdown and emergency call-outs, while expanding their services around wear and tear to include services like brake pad and air filter changes. The enhanced Maxx ‘N Go services are designed by car users for car users. The team is confident that this update in 2018 will add the best value for Malaysian drivers to solve car care issues.
Regional Expansion Into Southern Malaysia. Following the successful expansion to Northern Malaysia, the team is looking to serve both current and new users across wider locations. This is part of Maxx ‘N Go’s long-term focus to provide comprehensive car care services nationwide. While the app welcomes new users onboard in new regions, current users can expect to continue enjoying the service in additional locations around Malaysia.
A New Loyalty Program. A referral and reward programme will be introduced to Maxx ‘N Go users through the downloaded mobile app in early 2018. The programme encourages existing users to refer their friends to use Maxx ‘N Go services, at the same time earning rewards and incentives for doing so.
These major developments follow in the footsteps of many changes since their launch in May 2017. Some of the highlights of the year 2017 for Maxx ‘N Go:
May 2017 – Datuk Wira Lee Chong Wei onboard as Brand Ambassador
June 2017 – Exclusive Oil Change Service Partner for Grab Malaysia
July 2017 – Expansion into Ipoh and Penang
September 2017 – Set Up Centralised Care Call Department
December 2017 – Garnered 50,000 downloads
Patrick Tam, Founder and Managing Director of Maxx ‘N Go, explained, “2017 has been an exciting year filled with little milestones, but we are looking forward to a better and stronger 2018. Our key focus is to deliver a more comprehensive range of services to more customers.”
He then added, “We have been carefully capturing their needs and strategizing execution plans to make our customers as happy as possible. We believe that customer satisfaction is the main driver for profitable growth in 2018. With many activities planned for the coming year, we are aiming to achieve 10 times or even 20 times our downloads, and we want to attract 30-40% of Grab drivers to use our services.”
About Maxx ‘N Go: Maxx ‘N Go is an on-demand car care assistant mobile app, which allows people to set their location, pick a preferred time, and receive their car care services like mobile oil change at maximum convenience.
Born with a purpose to serve, their mission is to continuously provide smart-solution and maximum convenience to all motorists, empowering them with more flexibility and time saved. For more information please visit: http://maxxngo.com/
Name: Alan Tam
Organization: Maxx ‘N Go