Total Home Protection aspire to excellence in customer care as part of their assault on the US home warranty industry.
May 21, 2020 —
Home warranties have never been the most exciting element of home buying, although they are one of the most essential. Without one, homeowners can be left facing costly bills for repair or replacement of major systems and home appliances that, in some cases, can affect their ability to afford the mortgage. But for years, the home warranty market has been full of products which are overcomplicated, bogged down and small print, and lead to further confusion in the customer’s mind when they should be giving peace of mind.
Total Home Protection is relatively new to the industry (it began trading in 2016) but it is a company that has arrived with plans to shake things up. It has already introduced an innovative new warranty product which is easy to understand, easy to use and has none of the hidden costs that many people have come to expect from their home warranty. It’s been designed with the customer at the forefront of the process and a focus on ensuring clients don’t get caught out by unseen expenses and costly repairs at a time when they can least afford it. And Total Home Protection believes that that’s how you provide peace of mind.
With a range of plans to suit every budget, Total Home Protection aims to be the truly affordable solution to protecting your most valuable asset. This is why they have introduced bespoke mix and match plans which can be adapted to individual circumstances and to include additional appliances where required. And with so many happy customers willing to sing their praises, Total Home Protection looks to be well on the way to achieving that goal. But it’s not just the simple and affordable products that set Total Home Protection apart.
Their commitment to customer satisfaction is evident in their 24/7 claims hotline which is open every single day of the year so clients are never left out in the cold and can always rely on Total Home Protection to get them the support they need when they need it. And what’s more, they claim process is powered by Artificial Intelligence meaning it’s quicker, slicker and easier to manage than any other home warranty product out there. And for those that prefer to report issues online there is a digital dashboard available that offers the same quality of service.
But customer care doesn’t stop there. Total Home Protection pre-screens all technicians to make sure they are competent, professional, and fully insured. So, when a client makes a claim, they can be confident that the technician that visits them is a trusted local trader. This is a key element of the overall service as a job badly done can create more disruption than the original problem.
Getting a quote or finding out more about Total Home Protection’s range of products couldn’t be simpler. Clients can simply call the toll-free number (1-800-545-0402) or visit their website. Applying is easy and cover begins 30 days from enrolment. Total Home Protection plan to introduce even more innovative features to their products as time goes on, all centered on the same principle of providing the very best in customer service.
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