The leader of Amazon describes the latest generation of AI Alexa as an “exceptional agent.

Mon Sep 25, 2023 - 9:31am GMT+0000

In a recent interview with VentureBeat, Rohit Prasad, the leader of Amazon’s generative AI division, discussed the latest developments in their Alexa device, powered by a new large language model (LLM). Prasad referred to Alexa as a “super agent” due to its integration with an extensive array of devices and services, now numbering in the thousands. This integration allows Alexa to tap into a vast set of APIs, giving it access to real-time knowledge directly connected to users.

Prasad, who initially joined Amazon in 2014 as the director of machine learning for Alexa and now holds the position of SVP and chief scientist of artificial general intelligence, expressed that this new LLM release is as groundbreaking as the original introduction of Alexa in 2014. He emphasized Amazon’s ongoing goal of creating a personal AI capable of natural interaction and multifunctionality.

Prasad made a clear distinction between Amazon’s approach and that of chatbots like OpenAI’s ChatGPT or Anthropic’s Claude. While generative AI excitement is valuable, Amazon aims to provide utility in the real world, not just on a desktop or browser.

This multimodal, multilingual, and multifaceted model, according to Prasad, combines computer vision, natural language processing, and pattern recognition in a complex yet user-friendly manner.

Addressing criticisms about Alexa’s usefulness and accusations that Amazon was late to the generative AI trend, Prasad defended the platform, highlighting the significant user base and the difference between AI tools like ChatGPT and devices like Alexa, which have a tangible impact on the real world.

Prasad explained that the integration of personal context, such as user preferences and habits, makes LLMs like Alexa more useful and intelligent. For instance, when you mention it’s hot, Alexa doesn’t just suggest going to the beach but understands the context and can adjust the room temperature if connected to a thermostat.

Regarding data privacy, Prasad emphasized the importance of trust and customer permission in data collection, emphasizing Amazon’s transparency in this regard.

Despite the human-like capabilities of Alexa, Prasad emphasized the need to remember that it is an AI device, with a goal of always reminding users of this fact.