New York Based Customer Success Talent Acquisition & Recruitment Agency Launched

Tue Apr 5, 2022 - 1:24am GMT+0000

New York,United States – March 23, 2022

Customer Success 1, Inc. introduces itself as a niche recruitment and staffing agency focused entirely on the Customer Success industry. With offices in New York and San Francisco, it is set to provide unparalleled talent acquisition services to brands seeking Customer Success talent in the United States.

More details can be found at

The newly established company will focus its efforts heavily on working with tech start-ups, including Software-as-a-Service (SaaS) providers and other cloud-based companies. Nevertheless, Customer Success 1 is ready to help any client seeking Customer Success professionals.

The term “Customer Success” describes an organizational philosophy where a business anticipates and proactively addresses customer needs by ensuring customers achieve desired outcomes from use of a product or service. Typically, businesses that rely on a subscription based recurring revenue model require a dedicated team to lead this aspect of customer relationship management and demonstrate product value to customers. Experts clarify that tech startups should not wait for their customers to contact them (which usually means they have a problem); rather, they should invest in a dedicated Customer Success team to improve customer health, reduce churn rates, and increase customer advocacy.

Customer Success 1 was founded by DC attorney Justin Arnold. One of the only agencies that recruits talent exclusively for the Customer Success industry, the firm addresses a huge need in a lesser-known, but emerging industry in high demand.

The company helps clients find suitable candidates for the roles of Customer Success Manager (CSM), Customer Success Analyst, CS Operations, Director of CS, VP of CS, Chief Customer Officer and more.

Arnold says that he already has ambitious plans for future growth in the works and intends the company to expand globally.

Arnold writes, “Customer Success is experiencing exponential growth right now and the demand for Customer Success Managers is in virtually every industry, from software & IT to health & wellness, to education. Companies understand that in order to survive in today’s business climate, they must adopt a customer-centric philosophy throughout their organizations. Our job is to make sure they have the human capital to grow, scale, and thrive. For Customer Success candidates, it is an exciting time. The demand for opportunities far outpaces the supply of experienced CS talent right now.”

Interested parties can find more information by visiting

Contact Info:
Name: Justin Arnold
Email: Send Email
Organization: Customer Success 1, Inc.
Address: 200 Park Ave. Suite 1700, New York, NY 10166, United States
Phone: +1-646-930-0019

Source: PressCable

Release ID: 89071725